FAQ Category: Refund & Replacement

Because every lead involves real advertising spend, refunds are not possible.
However, we are not a “sell and forget” platform.

TheLawyerLeads.com is built for long-term practice growth, which means:

• We track quality trends

• We optimise campaigns continuously

• We replace invalid leads

• If quality ever dips, we proactively work to improve it

• In rare cases, we may send additional quality leads to maintain balance

Our success depends on your success.

💡 We don’t just deliver leads — we support your firm’s growth.

Legal viability depends on:

• Facts

• Evidence

• Jurisdiction

• Client expectations

• Attorney strategy

A lead is considered valid if:

• The client submitted the enquiry

• Contact details are correct

• The legal issue matches the practice area

Case strength is evaluated during intake and does not determine lead validity.

💡 Lead quality ≠ case strength.

There is no fixed limit, as long as requests are genuine and fall under valid criteria.

We maintain fairness by:

• Reviewing requests carefully

• Preventing misuse

• Ensuring long-term quality for all firms

💡 Unlimited genuine replacements — fair use policy applies.

Most replacement requests are reviewed within 24–48 hours.

Once approved, a new matching lead is assigned as soon as the next eligible enquiry is generated for your practice area and location.

💡 Fast review + fair replacement timeline.

Replacement requests are submitted directly from your account.

Steps:

1. Log in to My Account

2. Go to Lead Replacement

3. Select the relevant order

4. Submit the request with a short reason (e.g. wrong number)

Our team reviews the request and approves it if it meets replacement criteria.

💡 Clear process: My Account → Lead Replacement → Submit.

The following scenarios do not qualify for replacement:

• Client asks to call back later

• Client is “just exploring options”

• Client decides not to proceed

• Client already has an attorney

• Client cannot afford legal fees

• Case is weak or not viable

• Client chooses another firm

• Delay in response due to late follow-up

These are normal client behaviours in legal marketing and do not indicate lead invalidity.

💡 Client decisions don’t make a lead invalid.

You may request a replacement if the lead is genuinely invalid, including:

• ❌ Wrong or non-working phone number

• ❌ Lead denies submitting the enquiry

• ❌ Completely unrelated legal issue

• ❌ Duplicate lead (rare, replaced immediately)

• ❌ Location clearly outside your selected jurisdiction

If the lead is invalid, we replace it — no unnecessary friction.

💡 Invalid leads are replaced — simple and fair.

We do not offer refunds.
Every lead delivered by TheLawyerLeads.com is generated through paid, real-time advertising targeted to your selected practice area and location. Once a potential client submits their enquiry, the advertising cost is already incurred.

That said, we fully understand that law firms invest in leads to grow their practice, not to take chances.

As a premium legal lead generation company, our focus is on:

• Long-term partnerships

• Consistent lead quality

• Fair resolution when issues arise

This is why we offer a clear replacement policy instead of refunds.

💡 Refunds aren’t possible due to ad costs — replacements ensure fairness and value.